Store and Site Policies - Terms of Service

 

The Cottage @ Dark Heart of the Grove LLC. -

We have a home-based kitchen ran under Virginia’s Cottage Food Law. (See the law explained in full PDF here.) Due to the law, while we are SERV Safe certified and incorporate stringent cleanliness in all of our cooking and packaging, none of our food items are available for online ordering.

ALL OF OUR FOOD ITEMS ARE "NOT FOR RESALE, AS THEY ARE PROCESSED AND PREPARED WITHOUT STATE INSPECTION" IN OUR HOME KITCHEN.

Our UNWASHED Fresh Eggs are sold under Virginia law code § 3.2-5305, and are also only available for in person purchase.

Store Returns -

We generally do not do returns. When ordering online, if any item you buy from our store arrives damaged, please reach out to us, we will definitely refund you. Other than that, please be sure to read our product descriptions, and/or ingredients before you purchase so you know what to expect. Our number 1 goal is to make sure you're happy with your purchase from Dark Heart of the Grove.

Privacy & Use Policy 

Dark Heart of the Grove, LLC is committed to protecting your privacy. We use any information we obtain about you to communicate with you and to provide a personalized experience on our site. Please read on for more details about our privacy & use policy. 

Information: what do we collect, how do we collect it, and how do we use it? 

> We will not collect any personally identifying information from you other than the information you supply to us on a voluntary basis. 

> When you submit a question, we will respond using your e-mail address. 

> When you subscribe to our newsletter, enter a contest, or participate in a promotional feature, we may ask for your name, address, and e-mail address so we can distribute the newsletter or administer the promotional feature/contest and notify winners. 

> We monitor site traffic patterns and site usage to help us develop the design and layout of our site. 

> We may also use the information we collect to notify you about important changes to our Web site, new services, and special offers we think you will find valuable. If you would rather not receive this information you can easily opt out by simply emailing us at thefarmer@darkheartofthegrove.com and put “Unsubscribe” in the subject line of your email.  

 

Using "Cookies" 

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features on our site. 

Google Analytics 

We are using a tool called “Google Analytics” to collect basic information about use of this site. It collects information such as how often users visit this site, what pages they visit when they do so, and what links from other sites brought you to ours. Google Analytics collects only the IP address assigned to you on the date you visit this site, not your name or any other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser or using the Google Analytics Opt-out Browser Add-on available directly from Google. 

 

Disclosure of Information to Others 

Dark Heart of the Grove, LLC. does NOT sell, trade, or rent your personal information to others. 

Your Consent 

By using our Web site, you consent to the collection and use of information you provide pursuant to the terms of this privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We therefore ask you to check back here regularly. 

 

Still have a question or concern?  

Feel free to contact us at thefarmer@darkheartofthegrove.com and we will be happy to hear from you. Emails are normally answered within 2 business days. 

 

 

No Unlawful or Prohibited Use 
As a condition of your use of this site you warrant to Dark Heart of the Grove, LLC. that you will not use this site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Further, by using this site you agree that you will not violate or attempt to violate the security or integrity of the site, including, without limitation, accessing data not intended for users of the site; attempting to probe, scan, or test the vulnerability of the site to security breaches; attempting to interfere with service to users of the site (including, without limitation, submitting a virus or corrupted data to the site, overloading the site, or continuously posting repetitive material on the site); attempting to decompile, disassemble, or otherwise reverse engineer the content or software comprising or making up any part of the site; and sending unsolicited advertising or other communications to users of the site. 

Liability Disclaimer 
Dark Heart of the Grove, LLC. makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content materials, or products included herein which are provided on an "as is" basis.  

 Dark Heart of the Grove, LLC. to the full extent permissible by applicable law, disclaims all warranties, express or implied, including but not limited to implied warranties of fitness for a particular purpose, title, non-infringement, and merchantability. Dark Heart of the Grove, LLC. will not be liable for damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages or damages for loss of use, data, or profits arising in any way connected with the use or performance of this site. Dark Heart of the Grove, LLC. does not endorse and assumes no responsibility for the accuracy or content of the views, opinions, comments, recommendations, or suggestions posted on this site from readers or others.